FAQ

Frequently Asked Questions, get your answer here:

Order

Orphic ApS strives to send orders placed before kl. 17 same day, order then shipped next business day.

If you have not received your package, you can track your package via the tracking number on our site here , you received when sending the package. Otherwise contact customer service here .

If you forget to pick up your package, it will be automatically sent back to us. Once we have received your package, you will be contacted by our customer service.

Should it happen that you have received a wrong item, you should contact us by email as soon as possible. Customer service can be contacted here .

If you regret your purchase, please contact us as soon as possible if you wish to cancel your order. If the order has already been shipped, it is unfortunately not possible to cancel the order .

Return

You return your item by sending it in original packaging and condition with delivery note and have contacted customer service

Orphic ApS
Appenæs Bygade 82B
4700 Næstved

At Orphic Style, the 30-day right of return applies. This applies from the date of receipt and 30 days onwards. If it is for a gift, please note in the comments field when the gift is to be given.
If you do not want your item, it must be sent within the period in original packaging and condition.

If you do not want to pay for shipping, you can deliver it to our address

Appenæs Bygade 82B
4700 Næstved

We recommend that you send the things you do not want back to us, and then make a new purchase on our webshop.

We credit the amount to the card used at the time of purchase or create a voucher that you can use for the new purchase when we receive your package.

For credits, the money will be deposited on the card that has been used at the time of purchase. Unfortunately, we do not have the opportunity to deposit the money on a specific card.

The processing time will usually be 2-10 business days from the time we receive the package. We will contact you when your return has been handled.

How long does it take for the amount to be credited to my account?

You should be able to see the money in your account within 2-5 business days. If not, please contact your bank.

Complaint

Should anything unfortunately break, please contact customer service at here with order number as well as clear pictures of the broken.

As a customer, you have a 2-year right to make a complaint. We point out that we reserve the right not to accept complaints without original proof of purchase.

Each complaint is assessed individually. We do not accept complaints where it has suffered obvious damage.

Furthermore, we point out that there is no right of complaint for coated accessories where the coating has faded.

How long does it take before my complaint is processed?

Your complaint should be processed 2-10 business days after we receive your package. We point out that there may be extended treatment time during busy periods.